Talk to a person about it.

Whether you've received a report, want your website checked, are part-way through a fix, or simply want us to stop — it all arrives in the same inbox and a person reads it. We aim to reply within one working day.

What's this about?

Pick the closest match — it routes your message and tells us what detail to look for. All of them reach the same team.

I received a FaultFound reportQuestions about a finding, the evidence, or whether it's genuine

I want a website checkedAsk us to look at your own site's public customer journeys

I need help with an existing fixYou've bought a repair pack and your developer has a question

General questionAnything about how we work, pricing, or what we do

Privacy or opt outStop checking my website, or a data request

Prefer email?

support@faultfound.co.uk

If you're writing about a report, quoting its reference number gets you a faster and more useful answer.

Response times

One working day for enquiries and disputed findings. Opt-out requests are actioned on receipt and confirmed to you afterwards. UK working hours, Monday to Friday.

We will never ask you for a password. Not for a check, not for a report, not for a repair. If anyone claiming to be FaultFound does, it isn't us — please forward it to us so we can look into it.

Send us a message

Fields marked with * are required. Please don't include passwords or card details — we never need them.

What's this about? *

Your name *

Email address * So we can reply. Nothing else is done with it.

Website address The site this is about, if relevant.

Report reference If you've received a report — e.g. FF-2026-08-14-4175A2

Message *

How this form is delivered. If a submission endpoint has been configured, your message is posted straight to it. If not, the form opens your own email application with everything you typed already filled in, addressed to support@faultfound.co.uk — so it never silently swallows a message.

What happens next

No sequences, no chasing, no sales calls.

A person replies

Not an autoresponder and not a chatbot. If we need more detail we ask a specific question.

Disputes get re-checked

Tell us a finding is wrong and we re-check the route, then tell you honestly what we find.

Opt-outs are permanent

Ask once. Your domain goes on the suppression list and we confirm it. No follow-up.